POS Order Not Completing
What to do when a POS sale fails, gets stuck in Pending, or does not appear in your sales report.
Order stuck in Pending
An order stays in Pending when payment has not been confirmed. Open the order in the POS orders list and click "Complete" or "Mark paid" to resolve it. Pending orders are excluded from revenue figures until completed.
Product not appearing in register
Products only appear in the POS register if they have stock at the selected location. Check Inventory and confirm the product has a positive stock level at that location. Also verify the product is not archived.
Sale not showing in dashboard
Dashboard figures update in real time but require a page refresh. If a completed sale still does not appear, confirm the order status is "Completed" (not Pending or Cancelled) and that the sale date falls within the last 30 days shown on the KPI cards.
Receipt not printing or sending
Digital receipts require the customer email to be recorded on the order. Physical receipt printing depends on your printer being connected to the same network as the device running the POS register. Check the printer connection and try reprinting from the order detail page.
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