Setting Up Loyalty Programs
Create point-based reward programs, enroll customers, and let them redeem points for discounts.
Creating a program
Go to Loyalty and click "New program." Give it a name (e.g., "VIP Rewards"), set the points earned per currency unit spent, and the redemption rate (e.g., 100 points = ₦500 discount). You can run multiple programs simultaneously.
Enrolling customers
Open a program and click "Enroll member." Select from your CRM customer list. Enrolled members appear in the program's member list with their current points balance and transaction history.
Awarding and redeeming points
Points are awarded manually or automatically when a POS sale is linked to a loyalty member. To redeem, open the member's profile in the Loyalty module, enter the redemption amount, and confirm. The points are deducted and the discount value is recorded.
Program analytics
The Loyalty overview shows total enrolled members, points earned this month, and redemptions this month. Use these metrics to judge whether your program is driving repeat visits.
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